Customer service training needs to be on-going
Think of all the jobs you have ever had, from your first one to you current one. Do you think that on-going customer service training has made you the employee that you are today? You may say no, but then again, you may also realize that customer service training is really just a fancy word for companies simply caring about their employees.
Think about it, if I think about a job that I had, the one I think treated me best are the ones that provided ongoing business training, whatever that business may be.
I believe I was treated best and had ongoing business education when I worked for Ann Taylor. I took the job initially because I needed something during the summer my junior year of college. The training was normal for any retail job, so I figured you watched the training video and then that was it. At my last retail job that was it, so I figured that Ann Taylor would be the same.
Instead, though, there was on-going customer service training videos that employees had to watch each season. It made employees very knowledgeable about what they were selling and made them feel like they were in the know, a real part of the company.
This along with monthly meetings where employees (were asked how things could be improved made us feel like a team, not just a bunch of individuals.
As long as training is on-going and something that a company puts on the top of its list, the employees and managers will respond to it. The same goes for management training.
If training is on-going it will become more vital to an employee’s routine and their attitude. I never thought I could learn all that working in a retail job. But that just proves it can work on any level.
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